FAQs

ORDER INFORMATION

WHERE DO YOUR PRODUCTS COME FROM?

  • SportOlimp is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here in the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

WHAT IS YOUR ORDER PROCESS?

  • Our order process is very simple – once you make your purchase through the checkout, you will receive a payment confirmation email. Once received, please allow us 1-2 business days to process and package your order before shipping. As soon as we dispatch your order, we will send you a second shipping confirmation email including tracking details to let you know it’s on its way. 

WAS MY ORDER SUCCESSFUL?

  • If money has been captured from your account the order has reached us and will be processed. Your order confirmation is sent to the e-mail address that you provided when placing your order. If you have not received a confirmation, please contact our customer service team at Support@SportOlimp.com

MY ORDER WON’T GO THROUGH. WHAT SHOULD I DO?

  • If you’re still receiving an error message after reviewing your payment information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Support at Support@SportOlimp.com

WHERE IS MY ORDER CONFIRMATION?

  • As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add Support@SportOlimp.com to your safe sender list. Once your order leaves our warehouse, you will receive another notification along with tracking information.

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

  • We process orders very quickly so that we can get your order to you as fast as possible. If you need to change or cancel your order, please contact us immediately. However, once our warehouse has processed your order, we will be unable to make any changes.

WHY WAS MY ORDER CANCELED?

  • If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us at Support@SportOlimp.com and our customer service team will ensure we process your order.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

  • As a customer, you have the right to return and receive a full refund or store credit on any un-opened items within 30 days of purchase. For more information see our Returns Page. Please make sure that you understand our Return Policy and ensure that all criteria are met before physically sending any items back to us.

MY ORDER HASN’T ARRIVED ON TIME, WHAT DO I DO?

  • If your order has not arrived in the specified delivery time, you can track your order here to see where it is located. Sometimes orders are delayed due to customs hold ups. Please also reach out to our customer service team at Support@SportOlimp.com and we will provide you with an update.

                  PRODUCT AND WARRANTY

WHAT IS YOUR MONEY BACK GUARANTEE?

We’re so confident you’ll love your EvoTech items that we offer a 30 Day Money Back Guarantee on all orders starting from your purchase date. See our Refund Policy for more details or contact our customer service team at Support@SportOlimp.com

BASIC REFUND POLICY

  • There are 2 types of items EvoTech sells, and both have slightly different Refund Policies:
    • Retail Items: These have a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund.
    • Free Promotional Items: Due to the nature of these free promotional items, there is no refund applicable because you are not paying for the item. You pay for shipping, but that cost is not refundable because it goes towards actually shipping the item.